What we collect
- Contact details: name, phone, email and postal address.
- Your brief: goals, budget, timeframe, existing properties and preferred ownership structure.
- Financial details you choose to share: income, borrowing position, deposit source and pre-approval status.
- Identity and verification information: ID documents, and source of funds and wealth where anti-money laundering law requires it.
- Transaction records: properties reviewed, offers, contracts and settlement details.
- Website data: IP address, device and browser type, pages visited and how you reached our site.
How we collect it
Mostly directly from you: through our website forms, discovery calls, meetings, email and our client agreement. We may also receive it from people you authorise, such as your broker, accountant or solicitor, and from public sources and verification providers.
Why we use it
- To respond to your enquiry and book your call.
- To provide our buyers agency services: planning, research, property assessment, negotiation and annual reviews.
- To verify your identity and meet our legal obligations, including under anti-money laundering law.
- To send market research and updates, if you have opted in. You can unsubscribe at any time.
- To improve our website and services.
Who we share it with
Only as needed to deliver our service, or where the law requires it:
- Professionals you ask us to work with: brokers, solicitors, conveyancers, inspectors, property managers and accountants (see our Disclosure page).
- Selling agents and vendors, limited to what is needed to make an offer or contract on your behalf.
- Service providers who run our systems: CRM, email, cloud storage, analytics and identity verification.
- Regulators and law enforcement where required, including AUSTRAC and NSW Fair Trading.
Overseas disclosure
Some of our service providers store data overseas, including in [the United States and other countries: confirm per provider]. We take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles.
Cookies, analytics and advertising
Our website uses cookies and similar tools, including [Google Analytics and Meta Pixel: confirm], to understand how the site is used and to show our ads to past visitors. You can block cookies in your browser, change your Google ad settings, or use Meta's ad preferences. Some site features may not work without cookies.
Keeping it secure
We store information electronically with reputable providers and protect it with access controls, multi-factor authentication and encryption where available. We destroy or de-identify information we no longer need, subject to record-keeping laws. Anti-money laundering records, for example, must be kept for seven years.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Contact our Privacy Officer below. We respond within 30 days. If we refuse a request, we explain why in writing.
Complaints
If you think we have mishandled your information, contact our Privacy Officer first. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner on 1300 363 992.
Contact our Privacy Officer
[Name], Privacy Officer, The Rothmore Group Pty Ltd. Suite 104, 21 Solent Circuit, Norwest NSW 2153. [email] · +61 459 493 650
Changes to this policy
We may update this policy. The current version is always on this page, with its date at the top.
Related
General information only. It does not consider your objectives, financial situation or needs, and is not financial, credit, tax or legal advice. Rules change, so check current law and get advice from a licensed professional before acting.