Privacy Policy - The Rothmore Group

Last updated: 15 November 2025

The Rothmore Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information directly from you, automatically through our website, and through third-party service providers when necessary.

1.1 Personal Information

This includes details provided when you enquire, book a consultation, request property information, or engage our services:

  • Name

  • Email address

  • Phone number

  • Current address

  • Suburb preferences

  • Property requirements or goals

  • Communication preferences

1.2 Financial, Property & Identification Information

When relevant to buyers advocacy, property management, or investment advisory:

  • Budget, borrowing capacity, and financial position (if voluntarily provided)

  • Property details and ownership information

  • Supporting documents (e.g., pre-approval letters, rental statements, or relevant documents if supplied)

  • Identification documents where required for compliance or due diligence

1.3 Website & Technical Data (Automatically Collected)

We do not collect this information personally. It is collected automatically by our website platform, analytics tools, and authorised third-party service providers when you interact with our website.

This may include:

  • IP address

  • Device type

  • Browser type and version

  • Approximate location

  • Pages visited and time spent on the site

  • Clicks, scroll behaviour, and navigation patterns

  • Cookies, pixels, tags, and tracking technologies

  • Session data, traffic analytics, and performance metrics

This information is used for website optimisation, security, analytics, and improving your experience on our platform.

2. How We Use Your Information

We use your information to:

2.1 Service Delivery

  • Respond to enquiries

  • Provide buyers advocacy, property management, and related services

  • Assess your suitability for our services

  • Prepare property assessments, recommendations, and reports

  • Schedule consultations and outline next steps

2.2 Communication

  • Send updates regarding your enquiry or active service

  • Provide relevant property opportunities

  • Send administrative and service-related emails

  • Marketing and promotional communication (only with your consent)

2.3 Compliance & Record-Keeping

  • Fulfil legal and regulatory obligations

  • Maintain secure internal records

  • Prevent fraudulent activity or misuse of our website

2.4 Website Improvement & Analytics

  • Analyse user behaviour and traffic patterns

  • Improve website performance, design, and security

  • Support advertising relevance and optimisation

You may opt out of marketing communications at any time.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information to:

3.1 Trusted Third-Party Partners

Used strictly when required for your service:

  • Conveyancers

  • Mortgage brokers

  • Property managers

  • Developers and project partners

  • Building inspectors

  • Marketing, CRM, and cloud service providers

All partners are required to manage your information securely and in line with privacy standards.

3.2 Legal & Regulatory Authorities

We may disclose your information:

  • When required by law

  • To comply with regulatory obligations

  • In response to lawful requests or court orders

3.3 Internal Business Use

Your information may be shared internally for administration, client management, quality assurance, and service coordination.

4. Data Storage, Security & Retention

We store data securely using a combination of encrypted platforms, secure servers, and industry-standard security safeguards.

Our security measures include:

  • Restricted internal access

  • Encrypted data transmission

  • Secure cloud infrastructure

  • Regular monitoring and system protection

We retain your information only as long as necessary to:

  • Deliver services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accurate business records

When no longer required, information is securely destroyed or anonymised.

5. Cookies & Website Tracking

Our website uses cookies, pixels, and similar technologies to:

  • Enhance user experience

  • Analyse site performance and behaviour

  • Improve security

  • Support marketing optimisation (e.g., Google Analytics, Meta Pixel)

You may adjust your browser settings to disable cookies; however, some website functionality may be limited.

6. Access, Corrections & Your Rights

Under Australian privacy law, you have the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request that inaccurate, incomplete, or outdated information be corrected.

Deletion

Request deletion of your information where legally permissible.

Opt-Out

Withdraw consent from marketing communications at any time.

To exercise any rights, email us at admin@therothmoregroup.com.
We may require proof of identity to protect your data before releasing any information.

7. Third-Party Websites

Our website may contain links to external websites for your convenience.
We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing personal information.

8. International Data Transfers

Some of our service providers may store or process data in countries outside Australia.
In such cases, we take reasonable steps to ensure your data is handled securely and in line with Australian privacy requirements.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect:

  • Legal changes

  • Business updates

  • Improvements to our practices

The latest version will always be available on our website with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is managed, please contact:

The Rothmore Group
Email: admin@rothmoregroup.com
Website: www.rothmoregroup.com